Have a general question? You can find answers to some of the most commonly asked questions here.
Q. I have a customer issue, how exactly can I get help?
A. Please contat Mavi Beck, Thora Charron or Jadenart Resident with the note card inworld.
Q. I own a mall, and would love to invite LeLutka to have a store there, how can I go about making this happen?
A. We are very sorry, but we are not currently accepting mall invites, all requests will be declined.
Q. I am a blogger and would love to review some of LeLutka’s items, how can I go about making this happen?
A. Bloggers list is currently closed. In any case you can contact Mavi Beck for further information.
Have a question about a LeLutka product? You can find answers to some of the most commonly asked questions here.
Q. I purchased an item but did not receive it, can you help me?
A. If you have purchased an item but did not receive it, you can visit our re-delivery station located on our sim and have the item sent to you again.
Q. I was buying an item at your store and purchased it twice in error, can I get a refund?
A. If you have purchased the same item multiple times, we will gladly refund you or grant you an exchange. Just visit your transaction history page, copy the transaction number and details into a note card and send it to creator.
Q. I was lagged, clicked on the wrong item and made an erroneous purchase, can I get a refund?
A. I am sorry but since our items are non transferable, we can only issue you an exchange/refund on items that have been purchased multiple times.
Q. I purchased an item at your store but didn’t exactly like how it looked, can I get a refund?
A. No, we cannot give you a refund or exchange, unless you purchased the same item multiple times.
Here are some other frequently asked questions.
Q. How can I join your update group?
A. Go to search > groups > type in LeLutka in the empty field, make sure the “include mature content” box is checked, hit the search button and we should be the first on the list.
Q. Are you currently hiring?
A. We are not currently hiring, however, when we do have job openings available it will be posted on the update group and on this website.
Q. I want to be a model, can you hire me?
A. LeLutka has it’s own pool of models and we are not currently looking to add to it.
These are some of the most frequently asked questions; we will update them as we get more. Please be sure to drop a note card on Thora Charron in-world if you have any other questions in mind that were not covered on this page. Thank you.